GBTI will be implementing several improvements to its in-bank and online banking platforms to modernize and improve our customer experience.
In order to have the upgrade in-place and accessible on 1st November 2022, we announce the following adjustments to the hours during which the bank will be open to customers and the public.
On Tuesday October 25th and Wednesday October 26th, 2022 our Corporate service and Branches will be open up to 14:30hours.
Note:
- GBTI Diamond which is usually closed on Wednesdays but open on Saturdays, will be open next Wednesday, October 26th 2022; but closed on Saturday October 29th, 2022.
- GBTI Parika which is usually closed on Wednesdays but open on Sundays, will be open next Wednesday, October 26th 2022; but closed on Sunday October 30th, 2022.
- On Thursday October 27th, 2022, all Branches will be closed at 12:00hours(noon).
- On Friday October 28th and Monday 31st, 2022, all Branches will be closed.
GBTI resumes normal operations on November 1st, 2022, from 08:00hours to 14:00hours.
Card Services:
- ATMs and Kaieteur Classic Card facilities will be unavailable after 14:00hours on October 27th, 2022.
- ATMs and Kaieteur Classic Card usage will be restored and accessible from November 1st, 2022.
- Customers will not be charged fees for use of the ATM for the period October 25th – November 4th, 2022.
In light of this advisory please try to perform your ATM transactions before this period to avoid any inconvenience.
Online Banking Services:
- GBTI Online (GO) banking services will be accessible from Friday November 4th, 2022.
GBTI acknowledges the inconvenience the System Upgrade would cause, but assures that it is unavoidable. The upgrade, which has involved many hours of training of staff and testing by a consortium of banking software specialists, readies the bank for service of international quality.
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