The Guyana Banker’s Association Inc. (GABI) has been closely monitoring the developments surrounding the novel Coronavirus (COVID-19) and our highest priority at this time is the health and safety of employees, customers and communities. Our Members are focused on limiting the direct impact on employees and customers, while supporting efforts to limit the spread of the virus by taking precautionary and proactive measures to keep our employees and customers safe during this outbreak.

We recognize now more than ever that customers look to us for advice and support, and we stand ready to help, while remaining committed to delivering services to meet your financial needs.

Moreover, we encourage staff and customers alike to adhere to the hygiene practices advocated by the Ministry of Public Health and the World Health Organization (WHO) in order to minimize the risk of contracting and/or spreading this virus. Customers are also encouraged to utilize online and mobile banking to monitor their accounts, view account balances, make payments and transfer funds. Additional facilities such as ATM services, debit and credit cards, night depositary and drive thrus, where available, can be used as an alternative.

To register for the abovementioned services, please visit the websites of our member institutions or contact your financial service provider via telephone.

Further, we anticipate extremely high customer inquiries to our phone lines.  We appreciate your patience, and to help resolve some of your inquiries are providing herewith FAQs to answer some commonly asked questions.

1) What are the Banks doing about COVID-19 for employees and customers?

Our priority is the safety and wellbeing of our employees, customers and community. We continue to monitor the situation through international and local public health authorities.  The banks have incorporated added precautionary measures including enhanced hygiene protocols. We will continue to follow the guidance of local and international health authorities to make informed decisions.

2) Are the branches clean?

Our priority is the safety and wellbeing of our employees and customers. We have increased frequency of cleaning, with daily disinfection of our retail branches and ATMs, and we will continue to monitor closely.

3) What happens if my bank/branch has to close?

In the event of a bank/branch closure, a notice will be posted at the branch along with public communication through various medium such as press, radio, social media and our websites. To find the next closest location, simply visit the Branch locator on our websites. Our Branch locator will also have updated information on whether your branch is open or closed.

4) I don’t want to go into the branch, what can I do?

We remain committed to supporting you through all channels and our Mobile and online banking applications are safe and available 24/7. Among others, you can:

• View account balances, transaction history, and your credit card account information
• Transfer funds between your and third party accounts
• Make bill payments
• Manage your other banking needs

For more information on how to register for Mobile and online banking please visit our websites or enquire at your bank.

5) I have questions about my finances. What can I do?

You can contact your Account Officer or a Customer Service Representative at your bank.

If you have questions specific to:

Deposit products, Investments, Loans, credit cards, please visit our websites or contact your bank.